Certified Agile Service Manager (CASM) | Dublin |

Tue, 13 Mar 2018 - Wed, 14 Mar 2018
09:00 - 17:00

Daysha Consulting has partnered with the DevOps Institute to bring enterprise level DevOps Institute and Daysha ConsultingCertified Agile Service Manager (CASM) to the market. Working with thought leaders from the DevOps community, the IT Service Management field and the IT training market, the DevOps Institute is setting the standard in quality for enterprise grade DevOps education and training.

COURSE OBJECTIVES:

The learning objectives for Certified Agile Service Manager (CASM) include an understanding of: 

  • What it means to “be agile” 
  • The Agile Manifesto, its core values and principles
  • Agile concepts and practices including ITSM, Kanban, Lean and DevOps
  • Scrum roles, artefacts and events as it applies to both products and processes
  • The two aspects of Agile Service Management 
  • Agile Process Improvement —ensuring processes are lean and deliver “just enough” control
  • Agile Process Design—applying Agile practices to process design projects 

 

COURSE / STUDENT MATERIALS:

  • Sixteen (16) hours of instructor-led training and exercise facilitation
  • DevOps – The Basics (pre-class resource)
  • Learner Manual (excellent post-class reference)
  • Participation in unique exercises designed to apply concepts
  • Sample documents, templates, tools and techniques
  • Access to additional sources of information and communities

CERTIFICATION:

Successfully passing (65%) the 60 minute exam, consisting of 40 multiple-choice questions, leads to the DevOps Foundation Certificate. The certification is governed, administered and maintained by the DevOps Institute. The DevOps Foundation Certificate will be the pre-requisite for future DevOps certification courses.

AUDIENCE:

  • Individuals and organizations seeking a foundational understanding of DevOps
  • Employees and managers responsible for designing, reengineering or improving process
  • Consultants guiding their clients through process improvement initiatives
  • Internal and external suppliers
  • Process stakeholders

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Last update 15/03/2018

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