Limerick | 18th September | Patient Journey
18:00 - 23:59
Business Insight Seminar 2018: 'Putting the patient experience at the heart of your practice' How to implement a seamless patient journey that puts customer care first: enhancing the experience at every touch-point and optimising clinical outcomes. About Understanding your practice workflow from a patient perspective; this seminar offers a thought-provoking insight into the impact your processes have on your patient experience and care. Using real-life scenarios to structure the session, you will be encouraged to think about each individual touchpoints and realise how customer-centric your business really is. Considering both digital and face-to-face communications from the moment a new patient searches online for your practice, to the moment they leave the surgery, and beyond; this seminar provides an all-encompassing guide as to how best set-up and track a customer-centric workflow that will also benefit your team and business as a whole. This seminar qualifies for 1.5 hours verifiable CPD under development outcome A across the following learning objectives: Understanding the key touchpoints; when and how to communicate with patients both in and out of practice How to better inform patients to help ensure they take up the treatment they need A guide to help you judge your existing patient journey and set targets around it to ensure your team are following a customer centric workflow TimeFood and light refreshments provided from 6:00pm onwards Registration opens: 6:00pmSeminar: 6:30pm – 8.00pm Who should attend? Principals Practice Owners Practice Managers Please feel free to bring along any team members that you feel would also benefit CostFREE to attend Qualifies for 1.5 hours verifiable CPD - development outcome D
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